Call Center Representative job description template - Hiring Resources - Recruitee

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Call Center Representative

This is a Call Center Representative job description template. Made for posting on job boards and careers sites. Feel free to edit and customize it.

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Call Center Representative job description

 Job description

We are looking for a pro-active Call Center Representative. You are patient, knowledgeable, and friendly towards current and potential customers.

  • Update statistical reports on customer support.
  • Maintain/Report issues with technical equipment and software.
  • Recommend products and services to existing and potential customers.
  • Recommend methods to improve call quality and customer experience.
  • Identify customers’ needs and use knowledge database to recommend solutions to customer issues/concerns.
  • Carry out large amounts of phone calls in accordance with policies and procedures.
  • Answer customer questions regarding products and services.
  • Create tickets in the database to document customer interactions.
  • Maintain customer accounts (e.g. update contact information, document phone interactions, update special preferences).

Job benefits:

  • [X] salary
  • [X] vacation days
  • Sick, personal, and parental leave
  • Child and elder care
  • Health insurance
  • Retirement plans
  • Professional development

Job requirements

  • Friendly and patient demeanor.
  • Knowledge about the products and services.
  • Ability to multi-task in a fast-paced environment.
  • [X] year(s) experience in customer support.
  • Excellent verbal and written communication in [X] language.
  • High school diploma.