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Customer Support

This is a Customer Support job description template. Made for posting on job boards and careers sites. Feel free to edit and customize it.

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customer support job description

Job description

We are looking for a friendly and service-oriented person to join our Customer Support team. You love solving problems and are willing to go the extra mile to ensure customer satisfaction.

  • Greet customers (face-to-face, on the phone, or via live chat).
  • Identify customer problems and provide appropriate solutions.
  • Check voicemail, chat, and/or electronic cue frequently to identify customers who need service.
  • Proactively follow up leads and reach out to understand customers’ problems.
  • Create/update help tickets to document customer interactions.
  • Escalate complex support issues to higher level supervisors/manager.
  • Provide information about product specifications.
  • Interact with other internal departments to resolve customer issues.
  • Provide internal feedback regarding reoccurring issues (e.g. improper packaging, internal miscommunication) that can affect customer satisfaction.
  • Train/support other representatives within the team.

Job benefits:

  • [X] salary
  • [X] vacation days
  • Sick, personal, and parental leave
  • Child and elder care
  • Health insurance
  • Retirement plans
  • Professional development

Job requirements

  • Excellent prioritization and analytical skills.
  • Take responsibility for the image of the company.
  • Ability to maintain a friendly and professional demeanor when interacting with customers.
  • Good knowledge of appropriate softwares, tools, and techniques to deliver excellent support.
  • A proven track record of transforming problems into solutions.
  • Excellent verbal and written communication in [X] language.
  • High school diploma or equivalent.