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Help Desk Specialist

This is a Help Desk Specialist job description template. Made for posting on job boards and careers sites. Feel free to edit and customize it.

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Help Desk Specialist job description

Job description

We are looking for a proactive Help Desk Specialist. You will keep our customers happy by providing fast and excellent support.

  • Resolve issues with software and hardware applications.
  • Receive phone calls from users who need assistance with their device, software and/or hardware.
  • Diagnose technical hardware and software issues.
  • Escalate advanced requests to higher levels of customers support.
  • Track and document the frequency of re-occurring issues.
  • Stay up to date with regular changes to software/hardware.
  • Perform regular network updates and patches.
  • Configure new hardware and software systems.

Job benefits:

  • [X] salary
  • [X] vacation days
  • Sick, personal, and parental leave
  • Child and elder care
  • Health insurance
  • Retirement plans
  • Professional development

Job requirements

  • High School Diploma or GED.
  • A+ Certification or other relevant trainings.
  • Customer service orientation.
  • Excellent problem solving and communication skills.
  • Experience with help desk software and databases.
  • Ability to work in a fast-paced team environment.
  • Excellent verbal and written communication in [X] language.