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Hotel Concierge

This is a Hotel Concierge job description template. Made for posting on job boards and careers sites. Feel free to edit and customize it.

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Hotel Concierge job description

Job description

We are looking for an efficient The Hotel Concierge. You will welcome our guests into a warm and friendly environment and facilitate their dream vacations.

  • Schedule hotel vans to pick up and drop off guests from the airport.
  • Assist guests with booking of tours, trips, and other excursions.
  • Greet guests at the door and confirm their reservations.
  • Give information/suggestions about local tourism.
  • Provide emergency contact information for guests.
  • Communicate with the shuttle buses to retrieve guests who are lost.
  • Speak to guests about coupons, discounts, and deals offered through local partners.
  • Organize accommodations for guests with special needs (e.g. wheelchair, health conditions).
  • Handle all requests from customers in a professional manner.

Job benefits:

  • [X] salary
  • [X] vacation days
  • Sick, personal, and parental leave
  • Child and elder care
  • Health insurance
  • Retirement plans
  • Professional development

Job requirements

  • Welcoming and polite nature.
  • Customer service oriented, polite, trustworthy, and patient.
  • Ability to ad hoc manage and multitask.
  • Knowledge of the local geographic area.
  • [X] year(s) experience working in the Hotel Management industry.
  • Excellent verbal and written communication in [X] language.
  • [X] degree in Hotel Management or equivalents.