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Hotel Manager

This is a Hotel Manager job description template. Made for posting on job boards and careers sites. Feel free to edit and customize it.

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hotel manager job description

Job description

We are looking for an experienced Hotel Manager to help create a comfortable environment for our family of guests.

  • Hire, train, manage, and schedule hotel staff (e.g. in the area of cleaning, maintenance, service, and food preparation).
  • Handle customer feedback and complaints in a responsive manner to ensure customer satisfaction.
  • Communicate with headquarters for weekly/monthly inspections, staffing and vendor needs.
  • Manage the ordering of supplies and equipment (e.g. bedsheets, soap, curtains).
  • Ensure that hotel guests are welcomed into a clean, friendly, and service-oriented environment.
  • Manage the electronic and cash transactions; to include, petty cash, merchant processing equipment, online booking systems and cash drawers.
  • Accommodate conferences/large meetings for corporate and business clients along with the special needs of other large parties (e.g. weddings, family reunions, special interest groups).
  • Be responsive to any situations that require immediate action (e.g. water heater blow out, blockage in the ventilation system, safety compliance issues).
  • Analyze seasonal booking trends to help determine nightly rates and/or discounts.

Job benefits:

  • [X] salary
  • [X] vacation days
  • Sick, personal, and parental leave
  • Child and elder care
  • Health insurance
  • Retirement plans
  • Professional development

Job requirements

  • Excellent organizational skills and attention to detail.
  • A proven track record of managing various hospitality tasks.
  • Solid knowledge of hospitality management practices, regulations, and guidelines.
  • High ability to make decisions and solve problems under pressure.
  • [X] year(s) experience in hotel management or related field.
  • Excellent leadership and project management skills.
  • Excellent verbal and written communication in [X] language.
  • [X] degree in Hospitality Management or relevant fields.