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Information Technology Technician (IT Technician)

This is an IT Technician job description template. Made for posting on job boards and careers sites. Feel free to edit and customize it.

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IT Technician job description

Job description

We are seeking a service oriented Information Technology Technician (IT Technician). You will install, maintain, and train users so that our systems and networks can reach highest efficiency.

  • Develop a familiarity with all internal hardware/software systems and local networks.
  • Troubleshoot problems with hardware/software (e.g. viruses, intrusion software, system overload, storage space issues).
  • Perform regularly scheduled maintenance activities with appropriate timing.
  • Maintain inventory and physical location of all hardware devices.
  • Provide feedback to Information Technology Manager regarding possible solutions to reoccurring issues and complex technical issues.
  • Format/configure new workstations with computers and other devices.
  • Train users about how to properly use and maintain company issued equipment.
  • Recommend strategies to prevent downtime.
  • Work with Network Administrator to develop best practices to increase network security.

Job benefits:

  • [X] salary
  • [X] vacation days
  • Sick, personal, and parental leave
  • Child and elder care
  • Health insurance
  • Retirement plans
  • Professional development

Job requirements

  • Sound knowledge of computer hardware/software, internet security, privacy, networks, and operating systems.
  • Effective analytical and problem solving skills.
  • Ability to train internal users.
  • Product or Technical Certifications (e.g. A+, CCNA, Cyber Security) is a plus.
  • [X] year(s) experience working as an IT Technician or relevant roles.
  • Excellent verbal and written communication in [X] language.
  • [X] degree in Computer Science, Engineering, or relevant fields.