From Healthcare staff to IT: How Maastricht UMC+ recruits a wide range of roles with a small team

Maastricht UMC+'s recruitment team was struggling with an outdated ATS that gave them little control over the hiring process and almost no useful data to work with. Tellent Recruitee changed that. After a smooth implementation, the team now has a clear view of recruitment, an ATS that's easy to use across a large organization, and smarter ways to make the most of available talent in a tight labor market.

About Maastricht UMC+

Maastricht UMC+ is an academic hospital in the Netherlands with more than 7,000 employees. The organization hires for a wide range of roles — from volunteers and nurses to IT specialists, process operators, facilities staff, and medical specialists.

The recruitment team consists of just four people: two recruitment advisors, one recruiter, and one assistant recruiter. We spoke with Mara Kuipers (Recruiter) and Jan van der Ros (Recruitment Advisor). They've been using Tellent Recruitee for the past year, and it has already made a noticeable difference to the way they work.

The challenge: limited control, little data, and an outdated system

Before switching to Tellent Recruitee, Maastricht UMC+ was using a severely outdated ATS that provided very little support throughout the recruitment process. It did little more than pass applications from one person to the next.

The team could post vacancies, but once applications started coming in, they could do little more than carry out a basic screening. More importantly, they had limited visibility into the quality of the selection process or how candidates were progressing through it.

"We simply couldn't see where candidates ended up: had they already been contacted, followed up with, or were they stuck somewhere in the process? We were getting plenty of strong applications, but it was frustrating how many of them slipped through the cracks because we couldn't monitor them."

Jan van der Ros

Recruitment Advisor at Maastricht UMC+

Key recruitment metrics, such as time-to-hire and follow-up rates, weren't available either. That left the team without the insights they needed to work efficiently and create a more candidate-focused recruitment process.

The solution: Tellent Recruitee's ATS

The limitations of the old system made it increasingly difficult for the recruitment team to do its job effectively. It was clear that a new system was needed, so Maastricht UMC+ invited several vendors to take part in a competitive selection process.

A wide range of people across the organization would need to use the new ATS — from recruiters to hiring managers in departments such as clinical care, transport services, facilities, and process operations. Ease of use was therefore a key requirement. The system had to be straightforward for all of these different users to understand and work with.

That was where Tellent Recruitee stood out quickly.

"We spoke with several vendors, but Tellent Recruitee really stood out. The usability, the look and feel, and the support we got during implementation made the difference for us."

Jan van der Ros

Recruitment Advisor at Maastricht UMC+

How Maastricht UMC+ uses the ATS day to day

Since implementation, the team uses the ATS to:

• Manage and publish vacancies from start to finish
• Track candidates through every stage of the process
• Collaborate with hiring managers in one central platform
• Use talent pools to stay connected with strong candidates for future vacancies

That's a major shift from what the team was able to do before.

Talent pools as a strategic advantage

Talent pools have become an important part of the team's recruitment. Strong candidates who aren't selected for one role remain visible in the system, so when a new vacancy opens, the team can look at its existing talent pool first.

"The talent pool functionality is incredibly important to us. When a candidate is hired, we do not want to lose the other strong profiles, but rather keep them on board for other positions."

Mara Kuipers

Recruiter at Maastricht UMC+

Previously, strong candidates would often disappear from view once a hiring process ended. So if one out of ten strong applicants was hired, the other nine would have to apply again when another suitable role opened.

That's a missed opportunity, especially in a tight labor market where talent is scarce. Talent pools help the team fill vacancies faster, stay connected with strong candidates, and create a better candidate experience along the way.

The results: fast adoption and greater control over recruitment

Moving to a new system often comes with its share of challenges, but adoption at Maastricht UMC+ went remarkably smoothly. Hiring managers responded positively from the start, while colleagues who needed extra support received the guidance they needed to get up and running quickly.

The benefits became clear soon after launch. The recruitment team can now keep much closer track of candidates throughout the selection process. And for the first time, it has meaningful recruitment data to guide decisions and improve the process.

The difference is noticeable across the organization too. Everyone involved can follow the full recruitment process in the system, making it easier to follow up with candidates quickly and consistently. The team has a much clearer view of what's happening at every stage, while communication has improved significantly because all the relevant information is stored in one place.

"With a central system, the lines are a lot shorter. All communication runs through the system and gets logged, so we can always look back and see what was agreed."

Mara Kuipers

Recruiter at Maastricht UMC+

Configured knock-out questions also help the team make a stronger initial selection. That means more relevant candidates move forward in the process, while recruiters and hiring managers can work together more effectively.

There are benefits for candidates too. As soon as they submit an application, they receive an automatic confirmation email, so they immediately know it has been received and what to expect next.

Why Tellent Recruitee works so well for Maastricht UMC+

Maastricht UMC+ recruits for a wide range of roles, with many different people involved in hiring across the organization. To stay on top of the recruitment process, it needs an ATS that's easy to use and can be adopted quickly by different teams and departments.

Tellent Recruitee fits those needs closely. Recruiters and hiring managers can work together in one system, communication is more direct, and candidates get a more consistent experience throughout the process.

Talent pools are another major advantage for Maastricht UMC+. Instead of losing sight of strong candidates once a vacancy closes, the recruitment team can keep them on its radar and reconnect when another suitable role comes up. In today's tight labor market, that's a real advantage.

"With our old system, we were basically a pass-through rather than a real recruitment department. Tellent Recruitee feels ready for the future — and so do we."

Mara Kuipers

Recruiter at Maastricht UMC+

For Maastricht UMC+, the move to Tellent Recruitee marks a major step forward: from an outdated, limited-function system to a modern, future-ready solution that supports how the team recruits today.